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This page explains when cancellations are possible, which refund cases are eligible, and how quickly approved refunds are processed.
Because The Hungry Gujju works with multiple food makers and shipping partners, refund and return decisions depend on the stage of fulfilment, the product condition, and the nature of the issue reported.
Orders can usually be cancelled before they move into active vendor fulfilment or courier dispatch. Once an order has been packed or handed to a courier, cancellation may not be possible.
Many marketplace products are food items, so opened, partly consumed, taste-based, or storage-related complaints may not qualify for return or refund unless there is clear evidence of damage, mismatch, or a verified quality issue.
Contact support with your order number, shipment details, and clear photos within 24 to 48 hours of delivery for damaged or incorrect items. Early reporting helps us resolve the issue faster with the vendor and logistics partner.
Approved refunds are processed back to the original payment method (Razorpay or PayPal) within 5 to 7 business days, depending on bank or payment-gateway timelines. International refunds paid via PayPal or international cards are issued directly to the originating USD account or card.