Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, shipping address, and billing address when you create an account or place an order.
• Payment Information: Payment details processed securely through our payment partner Razorpay. We do not store your credit/debit card details on our servers.
• Order Information: Products purchased, order history, delivery preferences, and communication with our support team.
• Vendor Information: Business name, FSSAI license number, bank details, PAN, GST number, and product information for vendor accounts.
• Automatically Collected Data: IP address, browser type, device information, pages visited, and usage patterns through cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Creating and managing your account
• Communicating with you about orders, products, and promotions
• Processing payments and refunds
• Providing customer support
• Improving our website, products, and services
• Preventing fraud and ensuring platform security
• Complying with legal obligations under Indian law

3. Data Sharing

We do not sell your personal information. We share your data only with the following parties and only as necessary:

• Vendors: Your name, shipping address, and order details are shared with vendors to fulfil your orders.
• Razorpay: Payment information is shared with Razorpay, our payment gateway partner, to process transactions securely.
• Shiprocket: Shipping details including name, address, and phone number are shared with Shiprocket, our logistics partner, for order delivery and tracking.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process under Indian jurisdiction.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (SSL/TLS), secure server infrastructure, and regular security audits. Payment processing is handled by Razorpay, which is PCI DSS Level 1 compliant. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly, including authentication and cart functionality.
• Analytics Cookies: Help us understand how visitors interact with our website to improve our services.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details provided below.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact for Privacy Concerns

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: