Frequently Asked Questions

Simply browse our products, add items to your cart, and proceed to checkout. You can create an account or checkout as a guest. Once your order is placed, you will receive a confirmation email with your order details.

Yes! You can add products from different vendors to your cart and place a single order. Each vendor will ship their products separately, so you may receive multiple packages.

You can request a cancellation within 24 hours of placing your order by contacting our support team at [email protected]. Once the order has been shipped, it cannot be cancelled.

There is no minimum order value. However, orders above Rs. 4,999 qualify for free shipping across India.

Shipping is free for orders above Rs. 4,999. For orders below this amount, shipping charges are calculated based on the delivery location and the weight of the package.

Delivery typically takes 3-5 business days in major service areas and 5-7 business days for the rest of India. Delivery times may vary during festivals and peak seasons.

Yes, we deliver to all major cities and most pin codes across India. During checkout, you can verify if delivery is available to your location.

We currently deliver physical shipments strictly within India. However, we accept international payments (in USD via PayPal or international cards) as long as the shipping address is located within India.

Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your order from the "My Orders" section in your account dashboard.

For domestic orders in India, we accept Razorpay (UPI, Credit/Debit cards, Net banking, Wallets) and COD when available. For international orders in USD, we accept PayPal and international cards.

Yes! We accept international payments in USD through PayPal and major international credit/debit cards. Please ensure that the delivery address specified at checkout is located within India.

Absolutely. All payments are processed through Razorpay and PayPal, which use PCI DSS Level 1 compliant secure encryption. We never store your card details on our servers.

COD availability depends on vendor rules and shipping pincode. Prepaid online payments via Razorpay and PayPal ensure the fastest processing and dispatch.

You can apply to become a vendor by registering on our platform. You will need to provide your business details, FSSAI certification, product information, and bank details for payouts. Our team reviews all applications within 3-5 business days.

Yes, FSSAI certification is mandatory for all food vendors on The Hungry Gujju. This ensures that all products on our platform meet food safety standards. You must have a valid FSSAI license or registration number.

Vendors receive monthly payouts. The platform commission is deducted, and the remaining amount is transferred directly to the vendor's registered bank account. Detailed payout reports are available in the vendor dashboard.

Our commission structure is competitive and transparent. The exact commission percentage is communicated during vendor onboarding and varies by product category. Contact us for specific details.

We accept returns within 7 days of delivery for damaged or wrong items only. Since we deal with food products, we cannot accept returns for change of mind or taste preferences. Please inspect your package upon delivery.

Contact our support team at [email protected] within 7 days of delivery with your order number and photos of the damaged or incorrect product. Our team will review your request and process the refund within 5-7 business days.

Returns are only applicable for damaged items received during transit or if you receive a wrong product. Perishable items and opened packages are not eligible for returns.